Preorders Shipping & Returns
PRE-ORDERS
A pre-order is the purchase of an item not currently in stock at our warehouse. Every pre-order item has an estimated arrival date to our warehouse in High Point, NC listed on each product page. Any product purchased on pre-order will be reserved for the buyer and held for local pickup, shipped out, or scheduled for white glove delivery after the product has arrived to our warehouse. Please expect delivery within 1-4 weeks after the estimated arrival date listed on the product page.
SHIPPING
We ship through through a trusted third-party shipper. Delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in High Point, NC.
When choosing white glove delivery, the delivery team will unpack and move your order to the nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.
SCHEDULING DELIVERY
Our Operations Team will be in touch to schedule white glove delivery once your products are ready to go (1-7 days in advance). If you have specific delivery requests or instructions, please note these on your order at time of purchase. Smaller items are often sent via UPS. These deliveries are not scheduled, but tracking will be shared to the email you provide once your order is sent out.
RETURNS
New and unused items may be returned at the customer's expense within 15 days of the received date for store credit, or a refund minus a 35% restocking fee. Outgoing shipping is non-refundable. Floor models, sale items, and custom orders, are sold 'as-is' condition with all sales final and no returns. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. All sale items are final and non-refundable.
External conditions beyond the control of Mahjong Moxie can affect the life expectancy of products. Mahjong Moxie neither assumes nor offers any warranty on items after they are retrieved from Mahjong Moxie.
LOCAL PICK-UP
Customer pick-ups for all sales must be made at Mahjong Moxie's warehouse location at 1120 Beford St. High Point, NC 27262. Pick-up hours are Monday - Friday 10am - 4pm. Purchased items left for over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Purchased items left over 30 calendar days will be reassumed as property of Mahjong Moxie, with no credits or refunds issued.